The costs associated with credit card processing consist of Auctria's fee and fees to the payment processor. The breakdown is as follows:
Our fee for integrated credit card processing varies based on the plan in effect when the charge is made:
|Silver, Bronze, Lite||0.5%|
Auctria's fee will be automatically deducted when you are using Stripe as the payment processor.
If you are using Authorize.Net we will invoice you for the fees after the event.
Stripe's default credit card processing fees are $0.30 + 2.9% per transaction. They do not charge any monthly or minimum fees though, you just pay for
However, for 501(c)3 organizations they offer some discounts, see Does Stripe offer a fee discount for non-profit organizations? for some more details.
When used as a gateway Authorize.Net currently costs $25\month (regardless of usage) + $0.10 per transaction and you would also pay the processing fee for your merchant account.
When you issue a refund of a credit card charge through Auctria, we will refund our portion of the credit card cost.
If you are using Stripe then it depends on the age of your account: for Stripe accounts opened prior to September 14th 2017, the Stripe fees will be refunded as well. For Stripe accounts opened after this date, Stripe have changed their policy and do not refund the fees. For more details on this please contact Stripe at email@example.com
If yo are using Authorize.Net we do not have any visibility to the refund policy of your merchant account, you will need to contact them directly to see what happens.